Terms and conditions

We are trading as SPA Travel, d.o.o., Company Number 02891883, having its Registered Office address at Bulevar Revolucije 9, 81000 Podgorica, Montenegro. All stays in Slovakia are trading under our travel agency partner WWM Group, s.r.o., Company Number 47417579, having its Registered Office

address at Andreja Hlinku 33, 971 01 Prievidza, Slovakia and Our Agreement With You sets out what you are legally entitled to expect from us when you

buy a Holiday from us and will not apply to any course of dealings between us other than the Holiday booked. You should read our terms and conditions

carefully, before you book, to see how they affect your specific travel arrangements made by us.

 

1. Your Travel Booking

Whether you book alone or as a group, we will only deal with the lead booking name in all subsequent correspondence, including changes, amendments

and cancellations. You must be 18 years old at the time of booking and possess the legal capacity and authority to book as the lead name and

travel on holidays with us and take up the offers advertised by us if they are still available. You are responsible for ensuring the accuracy of the personal

details or any other information supplied in respect of yourself and any other person travelling on the booking and for passing on any information

regarding the booking or any changes made in relation thereto, to all persons travelling on such booking, including but not limited to information on

schedule changes or copies of booking confirmations.

In addition, if your holiday includes a flight, you are also responsible for (a) notifying us prior to the time of booking of any personal circumstances and

needs pertaining to a person included in the booking including, without limitation, whether any such person is not self -reliant or is a person with mobility

- for example if you, or a member of your party, have difficulty in walking 500 meters; and (b) notifying us at any time from the time of booking until

48 hours prior to the flight’s departure by calling our call center if any person travelling on the booking has ceased to be self -reliant or a person with

reduced mobility or if a person previously reported to be with reduced mobility or as not being self -reliant does no longer fall into either category. It is a

condition of your booking with us that you and all other members of your party, including infants and children, are adequately insured on holiday. Any

person who is under 18 years old must be accompanied by an adult on his or her journey. There may be other restrictions and conditions on some offers,

but these are explained in the details of those offers. When you or (if you are booking through a travel agent) your travel agent ask for your booking

to be confirmed, we will confirm the booking there and then, and set aside your chosen accommodation, holiday or transport for you. Next, we will

send you or your travel agent a Confirmation Invoice within 14 days. We may not be able to confirm some of our ground arrangements straight away

(e.g. bespoke accommodation, tours etc.). In these instances we may issue a Confirmation Invoice. However, a contract for arrangements that have

not been confirmed on that invoice will only be made when we have sent you written confirmation that those additional arrangements have been

completed. If there is any change to any of the details discussed at the time of booking, before the Confirmation Invoice is issued, we will notify you

promptly of any new or changed details, including a change to the total price (if any). If any detail on the Confirmation Invoice is not correct tell us or

your travel agent immediately. If there is an obvious error on the Confirmation Invoice we reserve the right to correct it as soon as we become aware

of it, but we will do this within 7 days of issuing the Confirmation Invoice or, if your departure is within 7 days, no later than 24 hours before you go. If any

of these changes are not acceptable then you will be entitled to a full refund.

 

2. The Price You Pay

All prices we advertise are accurate at the date published, but we reserve the right to change any of those prices from time to time. Prices include a

cost for fuel that was estimated at the date of this publication. We reserve the right to add a fuel supplement to holiday prices should this increase after the date of this publication. Prices can go up or down. We will be able to tell you or your travel agent the up-to-date price of your chosen travel arrangements and of any other services advertised by us before confirming your booking. We reserve the right to increase the price of your holiday after you have booked but no later than 30 days before the departure date stipulated and will forward an Amendment Invoice reflecting any changes made. After a Confirmation Invoice has been sent to you, any increase to your holiday price will be as the result of changes in our costs of supplying your holiday resulting from transportation charges, (fuel, airport charges, scheduled air fares and other transport charges which form part of our contract with the transport provider), currency fluctuations and government action. An administration charge and any relevant travel agent’s commission are included within these amounts.

 

3. If We Cancel Your Booking

We aim to provide your holiday as booked. But if, for example, there are not enough people booked on your holiday or you do not pay the balance

of the holiday price on time, we may cancel it. We reserve the right to cancel your holiday in any circumstances but if we cancel your holiday, except

where this is because you have not paid, you can either have a refund or accept a replacement holiday from us of equivalent or similar standard and

price, if we are able to offer you one. We will always refund the difference in price if the replacement holiday is of a lower standard and price. If you

are not accept a replacement holiday from us, we will refund you the whole price of your holiday. We will not cancel your holiday less than 60 days

before you go, unless this is the result of one of the events in the ‘Important Note – Events Beyond Our Control’.

Important Note – Events Beyond Our Control

Events beyond our control include: war, threat of war, riots, civil disturbances, terrorist activity and its consequences, industrial disputes, natural and

nuclear disasters, fire, epidemics, health risks and pandemics, unavoidable and unforeseeable technical problems with transport for reasons beyond

our control or that of our suppliers; closed or congested airports or ports, hurricanes and other actual or potential severe weather conditions, and any

other similar events.

 

4. Our Responsibility For Your Holiday

We will arrange for you to receive the services that make up the holiday that you choose and that we confirm. These services will be provided through

independent suppliers contracted by us. We are responsible for making sure that each part of the holiday you book with us is provided to a reasonable

standard and as was advertised by us (or as changed and accepted by you). If any part of your holiday is not provided as described, you are obliged

to claim the service directly to independent suppliers who are responsible for the supplied service. We will not pay you compensation, if appropriate;

unless this is due to reasons beyond our control (see ‘Important Note – Events Beyond Our Control’).